Frequently Asked Questions
Everything you need to know about your BAUER sports gear and orders.
How do I determine the correct size for my hockey skates?
Bauer skates typically run 1 to 1.5 sizes smaller than your standard shoe size. We recommend using our 3D Skate Lab sizing tool or consulting our online size chart for the most accurate fit.
What is the warranty policy on Bauer composite sticks?
All Bauer composite sticks are covered by a one-time limited 30-day warranty against manufacturing defects, starting from the date of purchase.
How long does shipping take for custom equipment?
Customized gear, including MyBauer sticks and skates, typically takes 4 to 8 weeks for production and delivery, depending on the complexity of the order and current demand.
Can I return equipment if it has been used on the ice?
For hygiene and safety reasons, we only accept returns on unused items in their original packaging. Once equipment has been used in gameplay or on the ice, it is no longer eligible for return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by region and will be calculated automatically at checkout.
How should I clean and maintain my protective gear?
We recommend air-drying your gear immediately after every use. For deeper cleaning, use specialized sports equipment sprays or mild soap and water, avoiding harsh chemicals that can degrade the protective foam.